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Carretek Domain Expertise
“…The objective
of BPO is to increase efficiency as
part of a program of corporate transformation.
It is therefore vital for the service
provider to have a deep understanding
of the business that is to be supported.”
- Financial Times (July
3, 2002)
Founded by a world leader in bank consulting
and payments processing technologies,
in partnership with a global leader in
offshore outsourcing, Carretek is uniquely
positioned to assist financial institutions
in the offshoring of selected business
process and IT functions, for these reasons:
- Industry knowledge
leading to better process management. Carretek’s
leadership is focused exclusively
on the banking industry, particularly
on payment processing technologies.
Banking is the foundation of its
business and the focus of its service
offerings.
- Aggressive
service level agreements (SLAs). Carretek’s
expertise in banks’ back office
processes allows us to offer SLAs
that ensure the performance levels
you currently demand from your on-site
operations.
- Technology-led
process improvements. Carretek
has the ability to harness new technological
advances that improve client banks’ processes.
- US accountability
with a seamless, onsite/offshore
delivery model. By virtue
of its ownership by both Carreker
and Mastek, Carretek is a global
company with extensive roots in both
the US and India. The Carretek model
pairs onsite interaction and the
accountability of a local provider
with the price and quality of a best-of-breed
sourcing solution.
- Complete
visibility into the offshore facility’s
performance. Carretek
offers a unique process metrics
dashboard that gives our clients
full visibility into Carretek’s
performance, often more control
and visibility than our clients
currently have with their in-house
processes.
- Flexible
business models. We
believe that offshore outsourcing
is more successful when tailored
to the exact needs of a financial
institution and its customers.
Our flexible delivery models involve
a higher level of customization
than traditional outsourcers have
offered in the past.
- An end-to-end
solution. We offer a
full range of offshore outsourcing
services, including global sourcing
strategy development, BPO services,
and ITO services.
- A sustained
track record of delivering customer
value. Mastek’s
IT and offshore outsourcing excellence,
combined with Carreker’s
payments excellence and dominance
in the enabling technology of image
processing, deliver a combination
unmatched in the marketplace. Both
companies have an enviable record
of delivering on their promises
for more than 20 years.
The
Carretek + Mastek Partnership
Carreker
Mastek
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