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Service Philosophy
Targeted Solutions for Expense Reduction
and Business Process Transformation
“Our
shareholders are clear: They
expect our bank to be a market
leader in using technology
and processes, not only for
low-cost provider purposes
but also for leadership in
innovation and customer service.
Carretek is a key player
in helping us earn that leadership
position.”
-- CIO, Carretek Client, A
Large US Payments Processor
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Many banks are seeking
new ways to achieve dramatic expense
reductions in their payment operations.
Carretek allows banks to meet this objective
and more, by relocating selected image-based
transaction processing functions to our
world-class offshore facility in Mumbai,
India.
Carretek’s approach to offshoring
business processes is unique in the following
ways:
Domain Expertise:
Rather than attempting to be all things
to all clients, we focus our energies
on what we know best: the back office
processing needs of financial institutions.
Because we bring the highest level
of experience and understanding to
our clients’ business processes,
we are able to deliver the cost savings
and efficiency gains they expect in
a more timely manner.
Selective Offshoring Methodology:
It takes experience and skill to determine
which business processes can be offshored
to deliver significant cost savings
and process improvements while maintaining
the highest security and customer service
standards. Our deep domain expertise
allows us to select only those back
office processes that can successfully
be offshored to reach our clients’ business
objectives.
Transitional Approach:
Carretek has developed a proven methodology
for the transition of our clients’ processes
to our offshore facility (see diagram
below). This approach ensures the success
of the offshored processes.
WE
ENSURE RESULTS THROUGH OUR TRANSITIONAL
APPROACH |
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Transformational Focus:
While financial institutions may first
consider offshore BPO as a way to reduce
expenses, expense reduction is just
a “first wave” opportunity.
Once expense reductions are achieved,
our goal is to become a source of new
delivery models, new product innovations,
and improved customer service to ensure
long term success. These transformational
benefits provide “second wave” opportunities
that build upon the first wave of benefits
to increase efficiency gains and cost
savings on an ongoing basis.
To explore your organization’s
offshore business processing opportunities
through Carretek, contact
us.
Strategic
Offshore Advisory Services
Business
Process Outsourcing (BPO)
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