Better, Cheaper, Faster — Achieving ROI in BPO

Madhavi Mantha, Senior Analyst, Celent Communications
Bob Olson, President and Chief Executive Officer, Carretek

BAI TransPay Conference & Expo
May 24, 2006
Las Vegas, Nevada
1:15 p.m. – 2:15 p.m.

First-wave achievements of offshoring – leveraging advances in telecommunications and digital imaging to tap pools of qualified but less costly resources -- diminish with competition, education and other inevitable trends. To gain the second wave of ROI, financial institutions need to constantly ratchet up performance by relying on deep domain expertise and steady innovation that meet the changing demands of customers. This session describes how financial institutions are producing both waves. Celent will provide an overview of key BPO trends and considerations and Carretek will provide case history results of offshoring back-office bank functions.

• Better — domain expertise, work force preparation, performance tracking
• Cheaper — reducing cost not quality
• Faster — in payments, time IS money

BAI TransPay Conference & Expo

Contacts:
Ann Cain (acain@carreker.com)
Dennis Watson (dwatson@carreker.com)