How Payments Offshoring is Helping U.S. Banks Execute their Payments Strategies

Bob Olson, President and CEO, Carretek LLC

Federal Reserve Bank of Chicago – Bankers Breakfast
Chicago, IL
November 16, 2006
8:00 pm - 10:00 a.m.

This session will cover:

  • Banks and BPO (Business Process Offshoring) – How the trend is being driven by the experience of banks with captive offshore operations, by the influence of Check 21 and image, and by efficiency ratios and analyst views
  • Brief “Case Histories” for three key functions that are rapidly being image-enabled:  POD, Adjustments, Exceptions
  • A few lessons learned about labor arbitrage, transformation, governance, and security
  • A status update:  a quick review of the status of offshoring among leading banks.

Federal Reserve Bank of Chicago

Contacts:
Ann Cain (acain@carreker.com)
Dennis Watson (dwatson@carreker.com)