The Tipping Point

Jag Dalal, COP, Head of Business Solutions Development, Carretek and Principal
JDalal Associates LLC

2007 Outsourcing World Summit

Hyatt Regency Lake Las Vegas
February 19-21, 2007

Almost everything has its tipping point and for many 2006-2207 will be the Tipping Point for Business Process Outsourcing in the U.S. Banking industry.  What had been a slow, sometimes tentative unfolding seems to have morphed quickly into a fast-spreading trend.  We believe we are seeing what Malcolm Gladwell calls, "the moment on the graph when the line starts to shoot straight upwards."  There has definitely been an increased interest and activity levels in offshoring as evidenced by recent announcements by leading US banks who are either implementing or expanding their offshore operations. This is consistent with a global banking trend to use offshore providers to improve the economic efficiency of backoffice processes.

This session takes a closer look at the "Tipping Point" and its long-term implications.

2007 World Outsourcing Summit

Contacts:
Ann Cain (acain@carreker.com)
Dennis Watson (dwatson@carreker.com)