Image-Based
Returns Processing
Because inbound returns processing is both time sensitive and
labor intensive, cost efficiency and productivity are top concerns
for this area of the bank. Offshoring the image-based processes
related to inbound returns through Carretek can reduce operating
costs while maintaining a high level of productivity and accuracy.
Expediting the rapid flow of images and data throughout the
returns work cycle, Carretek creates a near-paperless returns
environment that reduces operating costs and lowers risk.
Our dedicated, skilled employees, who are known for their high
quality work, undergo the same thorough training that on-site
bank employees do. This ensures that the risk of errors, which
must be minimized to ensure customer satisfaction, is extremely
low. In addition, image-based processing through Carretek streamlines
the returns function and supports the migration to an electronic
and image exchange processing environment.
Carretek’s Inbound Returns Processing BPO Services
Include:
- Re-present Items
- Charge Backs to Depositor
- Special Instructions for Depositor’s Account
- Assign
Reason for Return
- Bank Notification Processing
- Examples
of Inbound Return Items:
- Large Dollar Returns
- Assign
Reason for Return
- Store Number Required
For more information, contact Bob Olson at 972-371-1595, bolson@carretek.com or complete our Information Request Form.
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